Claims Officer (Travel)

Zurich Insurance Company

Full-time Hong Kong, Hong Kong Business Operations Specialists

Posted:

June 12, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

Job Summary
To handle Personal Line claims focusing on Travel. With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service
Job Accountabilities
Promptly handle first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service

Develop a claims case strategy to ensure that appropriate reserves are assigned with investigations conducted and appropriate suppliers engaged

Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level

Acquire and efficiently organise the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators

Act as a referral point for cases esca...
                

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: June 12, 2026

Deadline: July 22, 2026