Claims Operations & Process Excellence Manager | Insurance Transformation | Madrid

We are partnering with a leading international insurer undergoing a significant transformation journey and looking to strengthen its Claims Operations team with a Claims Provider & Process Excellence Specialist. This role sits at the intersection of claims operations, third-party provider management, process improvement and technology-driven transformation. The successful candidate will play a key role in optimizing the claims value chain, improving operational performance and driving innovation initiatives, including the adoption of AI and automation solutions. Key Responsibilities Claims Provider & Partner Management Manage and optimize relationships with third-party claims providers, including repair networks, assessors, legal partners and other service providers. Monitor provider performance through KPIs, SLAs, customer satisfaction and cost control metrics. Conduct provider reviews, audits and performance assessments. Support onboarding and governance of new partners across the cl...