Claims Representative (GEH APAC)

MY1 Cigna International Health Services Sdn Bhd
Full time Kuala Lumpur, Federal Territory of Kuala Lumpur Business Operations Specialists
Posted:
June 13, 2026
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

JOB PURPOSE


The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per terms of benefits. He/She should provide accurate and relevant medical coverage details and maintain pre-approvals and claims processing as per the defined terms and policies of the organization.

RESPONSIBILITIES AND DUTIES

  • Processes claims from members and providers.

  • Assists queries from providers and payers via phone calls or e-mails.

  • Maintains files for authorizations and other reports.

  • Assesses and processes claims in line with the policy coverage and medical necessity.

  • Be fully versed with medical insurance policies for various groups / beneficiaries.

  • May assist in training colleagues and asked to share know...

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    Job Overview

    Job Type: Full time
    Location: Kuala Lumpur, Malaysia
    Posted: June 13, 2026
    Deadline: July 23, 2026