Claims Service Officer-2

Primary Details

Time Type: Full timeWorker Type: EmployeeThis role is responsible for managing frontline customer contacts (various media) and undertaking the appropriate action to resolve the customer's concern (respond to simple queries, transfer call to correct department, triage call to claim handler). This role is responsible for keeping service levels within target.

Primary Responsibilities
• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
•Ensure compliance within delegated authority limits
•Adherence to triage/ transfer guidelines
•Provide feedback to claims handler on necessary action/ activity on claim
•Maintain effective communication with customers
•Accurately and completely respond to customer's queries on claims/ on a specific claim
•Settle fast track claims where invoices are already made available by customer at the onset.
•Identify recovery opportunitie...