Claims Team Lead

Role: Claims Team Lead - US Auto Property Damage

About Visaya KPO:
Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit . We are committed to building long-term partnerships through quality, reliability, and a people-first approach.

Role Overview:
We are seeking a results-driven Claims Team Lead - Auto Property Damage to lead a Philippines-based service delivery team supporting Claims Concierge. This role is responsible for managing day-to-day operations, ensuring consistent achievement of service levels, driving performance stability, and delivering a high-quality client experience across all active property damage claims.

Key Responsibilities:

Service Delivery & SLA Execution

• Own daily execution to ensure SLA targets are met or exceeded.
• Run daily operating cadence, including backlog management, aging revi...