Claims Team Leader

Role Purpose -

• To produce a high performing, market leading claims team with a focus on the Accident & Health, Specialty, Personal Line, Property and Casualty Claims.
• Handle claims effectively and efficiently in accordance with Claims -Best practices.
• Work closely with Claims management and underwriters to service brokers and direct consumer business. -Serves as a backup referral point for the In-country stakeholders and claims service delivery in the absence of the Manager.
• Executes the team's capacity plan and flags issues or concerns that may impact our capability to meet/exceed our Service Level Agreements. -This position directly manages 8-15 Examiner's and SME's performance in Talent Portal which includes setting goals and ratings.
• Manages day-to-day work priorities and ensures completion of all his/her direct reports. -Performs official quality audit review of staff's work and coaching to deliver the team's objective/SLA, this i...