Clark | Training Supervisor - Sales Account

Position Summary:
The Lead Trainer may interface with the program client to provide feedback on Learning Content structure and effectiveness. The Lead Trainer is also responsible for Core and In-Team Trainer development. The Lead Trainer maintains classroom space including application verification and are experts on the training environment, processes and tools as well as Learning Event Coordination and Logistics and Training Effectiveness analysis. Exceptions of cross-site support may be warranted based upon account cost model. Lead Trainer may be responsible to Train and Facilitate adult classroom training in support of client programs to ensure superior workforce preparation as required; specifically with front-line representative level employees (agents, advocates, representatives, support engineers) when focused on Training Delivery. During Agent Training Delivery, the Lead Trainer delivers content, conducts monitoring and develops Sales and Customer Service staff in the contac...