Client Account Representative

_We’re looking for a_ **_Client Account Representative_** _to join our Retirement Operations team at MBPS. In this role, you will play a crucial role in delivering exceptional service and building strong relationships with Manulife John Hancock clients, brokers, third-party administrators, and plan participants._

**Position Responsibilities:**

+ Manages a full block of clients
+ Deliver professional and trusted service to Manulife John Hancock clients, brokers, third party administrators and plan participants as required.
+ Build solid relationships both internally (including the field sales team) and externally to foster customer satisfaction and loyalty.
+ Provide high-quality service to a block of clients by responding effectively to questions, issues and problems.
+ Meet service quality and productivity standards to ensure a positive client experience and maximize service levels.
+ Resolve or negotiate “win-win” solutions to client issues direct...