Client Advisor Contact Centre - Bloor Street

Summary

Provide a luxury, best-in‑class client experience for Tiffany clients by delivering elevated service across phone, email, and live chat channels while based in store. Act as a brand ambassador to build long‑term client relationships, drive conversion through product knowledge and storytelling, and achieve service and commercial sales targets. Handle client issues with empathy and escalating appropriately to ensure client‑centric resolutions.

Responsibilities

• Deliver elevated client service across multiple contact channels including phone, email, and live chat.
• Meet and exceed client service and commercial sales goals, initiating relevant product recommendations.
• Resolve client issues effectively and empathetically, escalating when necessary for prompt resolution.
• Collect and maintain client information to support long‑term relationship building and follow‑up.
• Communicate with passion and authenticit...