Client Advocate (Xico)

Summary of This Role

Client Advocacy's mission is to deliver differentiated experiences that literally make our clients more successful in achieving their vision. This is accomplished through collaboration, consulting and advocacy. Done well, we will create positive business outcomes for Global Payments. A Client Advocate is cross‑trained and multi‑skilled with a deep understanding of the payment processing industry. We are responsible for delivering relationship‑management level support to Global Payments' general portfolio. This is accomplished through proactive engagement and connecting the value of our integrated solutions to the success of their business. By demonstrating strong skills in the areas of empathy, negotiation, interpersonal communication and problem‑solving skills, we will maintain long‑term client relations with the existing customer base while reducing attrition and increasing revenue. The Client Advocate will research complex issues to identify root ...