Client Availability Leader

Job Description
We are seeking an experienced Client Availability Leader to support a long-term infrastructure and service availability contract for a key IBM South Africa client. The successful candidate will be responsible for ensuring service availability, incident response, disaster recovery readiness, and ITIL-based service management across multiple critical client locations.
This role is vital in supporting operational excellence and ensuring business continuity across distributed infrastructure environments, including collocation, disaster recovery, and production sites.
Key Responsibilities
Monitor and track all reported incidents and service requests, ensuring they are logged, resolved, and reported in alignment with SLAs.
Maintain accurate and timely service management reporting using ITIL-aligned processes and tools.
Participate in and support the following operational and strategic functions:
Change Management
Audit Process Participation
Disaster...