Client Care Associate

We are looking for a Client care associate to join our team in our office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. location- Hyderabad, or Bangalore

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.


Responsibilities:


+ Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

+ Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

+ Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

+ Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship developmen...