Client Care Consultant

CLIENT CARE CONSULTANT

Ideally a Power Platform or Dynamics Developer who enjoys client-facing work and resolving complex technical issues.

Key Responsibilities

Support

• Provide second level application support / advice to clients and staff.
• Resolve client issues and queries in an effective and timely manner.
• Frequently communicate status of tickets and resolution to clients
• Maintain quality and meaningful information on tickets (internal and external notes) within the ticketing system.
• Escalate issues that cannot be resolved to the Altus team / Microsoft / Client Care Team Leader / Delivery Director
• Identify and assist the Client Care Team Leader and/or Altus team on potential areas for product enhancements, process improvement and strategic initiatives.
• Guide clients through the Enhancement request process.
• Complete Release Management service with updating Altus environments as needed fo...