Client Care Coordinator

Senior Helpers is looking for a passionate professional to fill the very important role of Client Care Coordinator. The Client Care Coordinator (CCC) will have the overall responsibility of managing our clients for a defined area within our franchise territory. The CCC will be the main point of contact with assigned clients and key responsibilities will include converting leads, retaining clients, and managing the growth of hours from current clients.



Reports to: Executive Controller / Director



Job Duties:


+ Has a regular communication process for new clients that may include caregiver introductions, first day of service calls, and visit(s) within the first 30 to 90 days of service

+ Ensures that clients and their families are satisfied with the Senior Helpers services, including online reviews, and works to find solutions with the appropriate employees and/or family members, as needed

+ Visits clients on a systematic ba...