Client Care Representative (Remote)

Company: HVAC Industry
Location: Remote
Salary: USD 1,200 – 1,500 / month

ABOUT THE COMPANY

Leading HVAC service provider in the United States, delivering residential heating and cooling solutions with a strong focus on punctuality, reliability, and customer satisfaction. Their operations rely heavily on efficient scheduling, strong customer communication, and excellent service coordination between clients and technicians.

ROLE OVERVIEW

The Client Care Representative (CCR) is the first point of contact for customers and plays a critical role in converting inquiries into booked appointments, coordinating technician schedules, and ensuring a smooth customer experience from first contact to service completion.

This is an active operations and conversion role, not just call handling. The CCR is expected to manage inbound and outbound communications, support dispatch operations...