Client Care Specialist (Hybrid, 24x7 Support)

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Responsibilities

• Manage activities, requests for support and information, and operational issues for Visa’s clients and processors in a 24x7 support model.
• Manage client inquiries using case management tools, email, live chat, call support service.
• Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities.