Client Care Specialist

CUSTOMER SERVICE To provide professional technical assessment & services to customers for all after-sales
service & repair at all times, with the help and expertise of our Panerai watchmaker and the regional Richemont CS Centre To work together with the Boutique team to prioritise all after-sales service & repair requests
received from customers. To ensure timely completion of all after-sales services & repairs in accordance within stipulated
time line To ensure smooth co-ordination & communication with both retail team & customer for all
services/repairs handled To train retail team in order to ensure consistency in terms of maintaining good customer
service at all times To document clearly service/repair information on the Service Order Form for proper record,
follow-up & communication with customer thereafter To be responsible & accountable for all customer's products received for services/repair and to
handle them with due care according to compliance To closel...