Client & Case Management Services Leader

Lead client-focused initiatives at BCFMA in Kamloops, British Columbia, as a Manager in Client and Case Management Services. This full-time position emphasizes team leadership and operational success.

In this pivotal role, you will oversee the client services operations at BCFMA, enhancing service quality and team performance. Your commitment to community and knowledge of social service dynamics will be crucial as you lead a diverse team. The ideal candidate will possess managerial experience in a high-pressure environment.

Key Responsibilities: • Manage the client services team and guide their daily activities • Create and execute strategic operational plans • Address client escalations and deliver resolution paths • Assess program performance to ensure effectiveness • Foster an engaging work environment to inspire staff

Requirements: • Post-secondary education in relevant fields plus three years in leadership • Proven experience in high-volume, customer-ori...