Client Delivery Manager – EUC

Responsibilities

• Leadership and Team Management: Leads a team of operations/technical services professionals accountable for all aspects of inbound customer service, including multi-platform and multi-software package technical support, problem identification, and resolution.
• Client Service Coordination: Coordinates, controls, and supervises client service activities to ensure the highest quality of client service is delivered.
• Quality Assurance and Training: Plans, develops, and directs the quality assurance process and related training to address quality processes and execution.
• Operational Planning and Execution: Develops operational objectives and work plans to align with business goals and client needs.
• Client Service Policies and Training: Executes client service policies, processes, tools, and training for staff to ensure successful execution of client service level agreements and the launch of new products and servic...