Client Development Specialist

Overview

Within the boutique the CRM Specialist is a support to the store activity on their customer relationship management. Assuring the healthiness of the Dior client database and maximising all opportunities offered by Christian Dior to get a return on investment on client actions. He will develop further new clients and prospects , build their loyalty side by side with the store teams, and will participate in offering the most luxurious experience to our VIPs to retain them.

Job responsibilities

• Clients Data Base:
• Correct data on each client: address, double entry merger, etc.
• Update it with extra qualitative information by cross checking with store client book. Make sure that the books are always kept in a secure place in store
• Contact Clients directly for feedback.
• Train and coach the store team on customer relationship: