Client Engagement Associate (Monterrey)

Position OverviewTo be a trusted advisor to our clients by being an expert in the MSIGHTS Platform.
Client Engagement is about ensuringour clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisions.Primary functions may include user training, support case management, client relationship management/support, monitoring of day-to-day MSIGHTS Platform operations and usage, data report QA and coordination with Technology for project development, management and implementation.As part of the MSIGHTS' Client Engagement team, this position requires a great capacity to take initiative, an ability to consistently deliver above expectation, a passion for continuous improvement, and a willingness to work hard and be rewarded.ResponsibilitiesDevelop a complete understanding of the MSIGHTS Platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.Provide suppo...