Client Engagement Manager for Retention

Be a part of the JPMorganChase Payments team as a Relationship Manager, focusing on retaining at-risk merchants. Ensure client satisfaction with tailored support and solutions.

This role is integral to maintaining strong merchant relationships within the Loyalty & Retention team. By utilizing exceptional service and negotiation skills, you will address merchant concerns and develop custom solutions. Your ability to navigate multiple technologies while staying engaged will be crucial in enhancing the overall client experience.

Key Responsibilities:
• Respond to at-risk clients via calls proactively
• Build rapport and provide customized resolutions
• Track issues and suggest improvements for merchants
• Cross-sell additional products to enhance their experience
• Document merchant communications and strategic actions

Requirements:
• Strong experience in client service and problem resolution
• Skilled in neg...