Client Experience Advisor at Desjardins

Join Desjardins as a full-time Client Experience Advisor in the Laurentides area. Improve the banking journey for members by promoting effective digital solutions and assisting with transactions.
In this pivotal role, you'll play a crucial part in enhancing member and client satisfaction within the banking sphere. Your responsibilities will include advising on practical banking applications and ensuring that clients can utilize technology for seamless transactions. Building rapport and guiding clients through their needs will be essential to your success.
Key Responsibilities:
• Guide clients on using banking tools effectively
• Greet members and address their inquiries politely
• Support service delivery for business growth
• Refer clients to help for fraud-related issues
• Partner with financial advisors to elevate service quality
Requirements:
• Background in customer service or finance
• Excellent interpersonal skills for engaging clients
• Knowledg...