Client Experience Advisory Agent Role

Join Desjardins as a Client Experience Advisory Agent. This full-time on-site position is designed to boost member satisfaction through personalized banking support and digital solutions.

In this role, you will assist members and clients by providing tailored advice on banking transactions while fostering a digital-first approach. Your contributions will enhance relationships and service delivery, reinforcing trust and loyalty toward Desjardins.

Key Responsibilities:
• Assist clients with banking transactions and technological tools
• Greet members promptly and determine their needs
• Support business development through service excellence
• Manage inquiries involving fraud or irregularities
• Collaborate with personal finance specialists for improved service

Requirements:
• Proven experience in customer-facing roles
• Strong analytical and communication skills
• Knowledge of banking services and fra...