Client Experience Advisory at Desjardins

Enhance client interactions at Desjardins as a Member Experience Advisory. You will advise on banking transactions and promote digital solutions for seamless member interactions.
In this advisory role, you will support banking clients with existing applications and technological tools. Your aim will be to foster business development and nurture client relationships. Additionally, you will assist members facing fraud or irregular transactions and ensure proper referrals to safeguard their interests.
Key Responsibilities:
• Advise clients on banking transactions and technology tools
• Support members in using digital solutions confidently
• Foster business development through effective service delivery
• Assist clients encountering fraud and refer to partners
• Maintain strong relationships with members for ongoing support
Requirements:
• Passion for financial services with any experience level
• Strong communication skills with a customer-oriented focus
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