Client Experience and Engagement Specialist

Key Responsibilities Client Engagement & Relationship Management Serve as a trusted point of contact for clients, providing timely, professional, and personalized support Conduct consistent 1:1 outreach primarily via email, supported by LinkedIn, phone, and text messaging Build strong professional relationships and proactively identify opportunities to increase engagement, satisfaction, and retention Partner closely with internal teams to support programs, community initiatives, and evolving client needs Live & Digital Events Support Support acquisition and retention by inviting clients to live and digital events using approved templates and messaging Drive event registrations and attendance by ensuring relevance and value alignment Execute event-related workflows using CRM and event management platforms Track engagement and conduct pre- and post-event follow-ups to reinforce value Client Research & Account Support Research and validate contact information for new and existing clients ...