Client Experience Associate (Remote, Night Shift)

Overview

Join our LM Connect team as a Client Experience Associate — the first point of contact for clients seeking assistance. You'll help assess client needs, guide them through structured conversations, and ensure interactions are handled with empathy, professionalism, and accuracy. This role is ideal for candidates with a background in psychology or related fields who thrive in non-clinical, service-focused environments.

Responsibilities

• Conduct structured intake via phone, SMS, or email
• Actively listen and identify client needs
• Ask guided questions to determine eligibility and next steps
• Document details clearly and accurately in internal tools
• Route or escalate based on workflows
• Maintain confidentiality and professionalism in all interactions
• Meet accuracy, quality, and responsiveness standards
• Collaborate in quality reviews and process improvements
• Participate in coaching...