Client Experience Associate

This is a developing professional role within Citigroup, requiring individuals who can independently solve complex problems, integrate specialized knowledge with industry standards, and apply analytical thinking. They ensure seamless client onboarding and account opening processes within Citigroup's Banking, Credit and Investments platform. It involves client interaction, operational knowledge, risk assessment, and adherence to regulatory guidelines. The role integrates disciplinary knowledge with a basic understanding of industry practices and aims to develop a working knowledge of industry standards.

Responsibilities

• Partner with Sales teams and liaise with other internal partners (KYC, AC Opening, Product) to fulfill client requests
• Perform client onboarding & account opening, KYC process management, client relationship management and documentation oversight
• Deal with most problems independently, having latitude to solve comple...