Client Experience Coach (Team Leader)

About 5 ELK

At 5 ELK, we build malupet offshore teams that power Australian, UK and New Zealand-based Professional Services and Financial Services businesses.

Our people are the heroes behind the scenes, creating seamless client experiences, smooth operations, and strong relationships that help these firms grow with confidence.

We believe in win–win partnerships, nurturing talent and making a positive difference to our team and our clients.

The ROLE

As a CX Coach, you’ll be the bridge between our clients and their 5 ELK team.

You’ll lead, develop, and manage a pod of team members to deliver an exceptional client experience, while working closely with the client to understand their needs, and ensure their team member meets both 5 ELK standards and the client’s goals.

You’ll be hands‑on in supporting your team day‑to‑day, while building trusted partnerships with clients, helping both parties realise the potential of their ...