Client Experience Executive

Margin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a service-oriented and detail-focused Client Experience Executive to ensure a seamless and positive journey for our clients from onboarding to ongoing service delivery.

Key Responsibilities

Act as the main point of contact for assigned clients, ensuring a smooth onboarding process and ongoing service satisfaction.

Coordinate with internal teams to ensure timely and accurate delivery of services.

Handle client inquiries and requests promptly and professionally.

Proactively follow up with clients to address needs, resolve issues, and ensure high satisfaction levels.

Support the preparation of client-related documents, correspondence, and updates.

Maintain accurate client records and track service progress.

Assist in implementing initiatives to improve ...