Home / Jobs / Client Experience Lead - Chubb Investment Management

Client Experience Lead - Chubb Investment Management

CHUBB
Regular - Full time Hong Kong, Hong Kong Business Operations Specialists
Posted:
June 08, 2026
Location:
Hong Kong, Hong Kong, Hong Kong

Job Description

Client Experience & Operations

  • Serve as the gatekeeper for all account opening and onboarding processes, ensuring accuracy, completeness, and compliance with KYC and regulatory requirements.

  • Take primary responsibility for managing client feedback, working directly and collaboratively with Compliance and relevant departments to assess, address, and resolve each case in accordance with company policies and regulatory standards

  • Develop and implement strategies to enhance the client experience and resolve client complaints efficiently.
  • Analyze performance metrics to identify opportunities for operational improvement and report findings to senior management.
     

    • Team Management

  • Organize training sessions and coach to the team to ensure continuous improvement and professional development and uphold high standards of client service.
  • Act as the senior representative within the Operations team, providing oversight a...

    • Apply for this Job

    Submit your application for the Client Experience Lead - Chubb Investment Management position at CHUBB.

    Apply Now Save for Later

    Job Overview

    Job Type: Regular - Full time
    Location: Hong Kong, Hong Kong
    Posted: June 08, 2026
    Deadline: July 18, 2026