Client Experience Manager at CIBC

Drive client satisfaction and team success as a Client Experience Manager with CIBC in Mississauga. Lead service professionals to cultivate relationships and ensure client needs are met.
CIBC is looking for a committed individual to support team leadership in client service and financial services. In this role, you will coach team members, inspire collaboration, and facilitate problem resolution to deepen client experiences. Champion a positive environment while actively participating in business performance monitoring.
Key Responsibilities:
• Develop and coach a team of client service professionals
• Encourage quick resolution of client complaints
• Lead initiatives that deepen client relationships
• Foster collaboration across client offerings
• Recognize and advocate for team contributions
Requirements:
• Certified professional in good standing
• Experience in providing team coaching
• Knowledge of financial advising and products
• Understanding o...