Client Experience Manager

Client Experience Manager
Own the Move. Protect the Experience. Deliver Five-Star Outcomes.
Unicorn Moving & Storage
Full-Time
• In Office (Bogotá, Colombia)
About Unicorn
Unicorn Moving & Storage is a veteran-owned, 30+ year, five-star U.S. moving company with a reputation built on professionalism, consistency, and doing things the right way.
We are not a startup figuring things out as we go.
We are a disciplined, process-driven company scaling thoughtfully, and our Bogotá team is a critical part of our U.S. operations.
This role exists because great customer experiences do not happen by accident.
They happen when someone owns the details, the communication, and the outcome.
About the Role
As Client Experience Manager, you are responsible for owning the customer experience from booking through move completion.
You serve as the central point of coordination between Sales, Operations, Dispatch, and Field Crews, ensuring that every move is clearly ...