Client Experience Manager for IT

Elevate the client experience at Miller Thomson as the Manager of Client Experience in any office. This role focuses on transforming IT interactions into positive, impactful experiences for staff.
As a people-focused leader in Miller Thomson’s IT department, you will champion a client-first philosophy that prioritizes empathy and warmth. With 5+ years in service management, including team leadership, you’ll shape how attorneys and paralegals engage with IT. Your leadership will motivate IT professionals to deliver exceptional client interactions and foster a culture of high standards and continuous improvement.
Key Responsibilities:
• Champion a client-first approach in all interactions
• Uphold professionalism and courtesy in team communications
• Serve as the escalation point for client concerns
• Seek and analyze client feedback to improve services
• Design coaching and development programs for the team
Requirements:
• 5+ years in client-facing service rol...