Client Experience Officer (Santiago)

Overview

The Pepperstone story and culture are described as a transformative global fintech environment focused on progress, client outcomes, and a diverse, results-focused team across multiple locations and time zones.

About the Role

As our Client Experience Officer, your key responsibilities will include:

• Delivering high-quality customer support through live chat, email, and phone, aligned with KPIs and service standards
• Managing the client experience inbox and other communication channels with timely and accurate responses
• Documenting and categorizing client issues to generate insights for service improvement
• Maintaining and updating the Website Support Page and Knowledge Base
• Enhancing communication methods and channels to improve client experience
• Supporting client conversion and retention efforts
• Assisting clients with account verification when needed

About You