Client Experience Scheduler

The Client Experience (CX)–Focused CAE Scheduler plays a key role in delivering an exceptional end‑to‑end client experience for trainees, corporate and internal customers, and all training partners.

This role combines traditional scheduling responsibilities with a strong emphasis on customer service, proactive communication, and client engagement. The Scheduler ensures training operations are efficient, compliant, and centered around client needs. The ideal candidate is a self‑starter, capable of anticipating customer expectations, building strong relationships, and representing CAE with professionalism, empathy, and care.
Key Responsibilities
Client Experience & Engagement

+ Act as a primary point of contact for clients regarding scheduling, training and technical departments, and service inquiries.

+ Communicate with empathy, clarity, and urgency to ensure clients feel supported throughout their training journey.

+ Proactively engage with cus...