Client-Focused Reservations Coordinator

Transform guest interactions as a Reservations Agent, focusing on booking accuracy and exceptional service. Be the link between guests and their ideal vacation experience.
As a reservations expert, your role pivots on delivering personalized customer experiences from the first touchpoint. With a background in hospitality or customer-facing positions, you'll excel at providing information on rates and amenities while using reservation systems like Opera. Your ability to anticipate guest needs will enhance the overall satisfaction and loyalty of visitors.
Key Responsibilities:
• Assist with holiday bookings and additional services
• Ensure up-to-date pricing and promotions knowledge
• Create and confirm reservations using Opera software
• Manage requests through extranets effectively
• Professionally address customer inquiries and disputes
Requirements:
• Experience in a customer service or Front Office role
• Knowledge of hotel systems such as Opera a plus<...