Client Liaison Officer

SUMMARY OF POSITION

To drive the growth, retention, and servicing of GEMS membership within allocated government departments and employer groups. The GEMS Marketer/Consultant acts as the primary liaison between the Scheme and public service employees, ensuring accurate benefit education, exceptional member experience, and compliance with Scheme, FSP, and regulatory requirements.

ROLES AND RESPONSIBILITIES

• 1. Member Acquisition & Growth
• Promote GEMS benefit options to eligible public service employees across national, provincial, and local government departments.

2. Member Retention & Servicing

• Provide accurate advice on benefit options, contributions, chronic registration, claims queries, underwriting, and authorisations.
• Assist members with escalations, following up with Scheme channels until resolution is achieved.
• Drive option change education campaigns, especially during mid-year and annual switch per...