Client Management Executive

Job Brief

We are looking for a proactive and highly ambitious Client Management Specialist/Executive (Strategic Partnership) who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed.

Key Responsibilities:

1. Client Engagement

• Build and maintain strong relationships with clients through regular communication, ensuring they feel valued and supported.
• Regularly communicate with clients via phone, email, and in-person meetings to address queries, concerns, and feedback.
• Serve as the main point of contact for client inquiries, resolving issues efficiently and effectively.

2. Problem Resolution

• Investigate and troubleshoot client complaints or problems, working collaboratively with internal teams to ensure prompt r...