Client Manager (12-month contract, renewable)

Critical Tasks and Expected Contributions/Results:

• Partner with sales consultants to achieve efficient implementation of new business and smooth transition of relationship into client management team.
• Develop strategic relationships with key partners within the assigned portfolio and establish consultative approach to gain insight into the Voice of the Customer and understand the clients’ strategic business goals
• Champion the needs of our clients whilst balancing business needs by developing ideas and solutions based on customers’ strategic goals in alignment with CGHB’s value proposition and business strategy.
• Monitor the Client/Broker service delivery execution of our service operations and identify opportunities for improvement.
• Liaise with key internal functions to drive for financial results and achieve high customer satisfaction levels through ‘client facing’ projects including satisfaction surveys, product development and s...