Client Manager

Critical Tasks and Expected Contributions/Results:

• Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.
• Develop strategic relationships with key partners and understand clients' strategic business goals.
• Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
• Monitor service delivery execution and identify opportunities for improvement.
• Liaise with internal functions to drive financial results and achieve high customer satisfaction.
• Meet persistency goals and finalize the renewal of client contracts.
• Define the Renewal Strategy with the Client Management and Underwriting Teams.
• Maintain records on SFDC for key accounts and manage clients in line with team procedures.
• Coordinate with regional service partners to enhance client-facing propositions.