Client Onboarding Associate

About the Role:

As a Sr. Onboarding Associate, you will be the first point of contact for new restaurant clients after they sign up for our platform. Your goal is to guide them through a smooth and successful onboarding experience, ensuring they are set up for long-term success. You'll provide training, troubleshoot issues, and collaborate cross-functionally to optimize and scale the onboarding process through both hands-on support and automation initiatives.

What will be your responsibilities?

• Act as the main liaison for new restaurant partners from contract signature through successful platform implementation.
• Conduct onboarding calls and tailored training sessions based on each restaurant's operational model.
• Configure account settings and assist customers in customizing the platform to match their workflows.
• Collaborate closely with Sales, Support, Product, and Software teams to ensure a seamless customer experience.
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