Client Onboarding Director

We're Hiring: Client Onboarding Director
Johannesburg, South Africa
Office Beacon LLC is seeking an experienced Client Onboarding Director to lead the end-to-end implementation experience for new clients and client expansions. This role is critical in ensuring seamless transitions from sale to delivery while maintaining operational rigor, delivery quality, and client confidence at scale.
This is a senior leadership role for someone who excels at client experience, operational execution, and cross-functional alignment in fast-paced environments.
What You'll Do
Client Onboarding & Implementation
Own all new client onboardings and client expansions, including role additions and scope changes
Define onboarding success criteria, timelines, and execution standards
Ensure a consistent, high-quality onboarding experience across clients and geographies
Sales-to-Delivery Handoff
Partner with Sales and Account Leadership to ensure clean, accurate handoffs
Validate...