Client Onboarding Senior Analyst

The NAM (North America) Client Onboarding Senior Analyst is a professional role which applies in-depth disciplinary knowledge, strong communication and diplomacy skills. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or others in area of specialization.

**Requirements:**

+ Responsible for close working relationship with Citi stakeholders and external corporate clients across entire account opening and/or maintenance process for (interacting with customers, managing documentation, resolving customer issues)
+ Responsible for excessive cooperation with global partners & stakeholders within NAM time shift –2 pm to 10 pm CET, Monday to Friday
+ Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
+ Monitors customer satisfaction and service level and drives process changes
+ Takes part ...