client operations manager

WE'RE HIRING: Operations & Client Support Specialist

We are looking for a highly organized and detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering operational excellence. If you are proactive, analytical, and confident in handling client communication, this role is for you.

Key Responsibilities:

• Manage scheduling, intake coordination, and pipeline tracking
• Monitor dashboards and performance metrics; identify gaps and implement corrective actions
• Handle calls, emails, and written correspondence professionally and efficiently
• Maintain accurate documentation, CRM updates, and workflow systems
• Enforce processes, uphold standards, and promote accountability across operations
• Manage escalations and sensitive situations with composure and sound judgment
• Anticipate operational risks and resolve issues before they impact performance

Qualifications: