Client Operations Team Lead

Client Operations Team Lead
Position Type: Full-Time
Location: Remote
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About The Role
We-re hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides.
You'll work closely with clients to understand expectations, monitor delivery, and proactively address concerns. At the same time, youll coach and support talent—helping them stay productive, confident, and aligned with service standards. This is a hands-on leadership role ideal for someone with BPO or service delivery experience whos ready to step into broader responsibility.
Key Responsibilities
Act as the primary operational contact for assigned client accounts
Maintain regular check-ins to ensure satisfaction and retention
Translate client expectations into clear guidance for talent
Coach team members on qua...