Client Relations Associate

About the job
Who We Are
At Edge, we are committed to connecting exceptional talent with exciting opportunities in the healthcare field. With a reputation for excellence and a supportive work culture, we help our team members grow while making a real impact in the healthcare industry.
Key Responsibilities:
Communicate with patients with empathy via calls and text, providing prompt resolutions to queries
Handle patient intake and schedule appointments with meticulous detail.
Accurately maintain electronic health records (EHR)
Efficiently navigate and utiliz different systems to access, organize, and update patient electronic medical records, ensuring accurate and timely information management for patient care
Verify benefits, obtain prior authorizations, and manage health insurance claims via calls and web portals
Coordinate with pharmacies and labs to assist with prescription refills and lab orders
Ensure compliance with the Health Insurance Portability an...