Client Relations Officer

Serve as the primary liaison and account owner for assigned clients
Handle client inquiries through approved channels, including email, phone, CRM systems, and other authorized platforms
Clearly communicate service details, timelines, and expected deliverables
Collaborate with internal teams to ensure services are delivered accurately and on schedule
Track client accounts and follow up on required actions, approvals, and documentation
Provide regular, well-structured updates on project status and progress
Professionally address and resolve client issues, concerns, and escalations in a timely manner
Escalate complex or high-risk concerns to senior leadership or subject matter experts in line with escalation procedures
Maintain accurate and current client records across internal systems
Ensure adherence to company policies, service agreements, and quality standards
Record all client interactions, commitments, and outcomes
Ensure all communications remain ...