Client Relations Specialist

Client Relations Specialist - Digital Assets (Mandarin Speaking)
24/7 Shift Work | Crypto Platform | KL Hybrid
We are seeking motivated and customer-focused Client Relations Specialist to join our team in Kuala Lumpur, Malaysia. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and fast-paced environment, supporting OSL's commitment to excellence in the digital asset space.
Key Responsibilities:
Respond promptly and professionally to customer inquiries through various channels, including live chat and email, while providing a strong customer service experience in a high-volume environment.
Handle high volumes of inquiries quickly, maintaining accuracy and efficiency in response times.
Escalate complex issues to senior team members or other departments as needed.
Utilize CRM tools to manage, track, and resolve customer interactions efficiently.<...