Client Relationship Consultant

Overview

About the Role At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of My Plan Manager, a Gallagher Bassett company, you’ll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence. Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client-centered service that simplifies the NDIS experience for participants and their providers. How you'll make an impact Reporting to the Team Manager, your day-to-day responsibilities will include: Connecting with clients via phone to understand their needs and provide tailored support. Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards. Supporting disability service providers to present Agency-compliant invoices and resolve queries. Proactively working with pr...